07 August 2020

iTunes Error 14 (Stuck Apple Logo)

Since May 2020, we are getting a lot of customers having their iPhones stuck into the Apple logo.
If you're the victim of this issue, check out the symptoms below whether this article is related to you or not.

Problem and symptoms:

1. It stuck at Apple Logo and boot-loop. But you were running out of storage before this problem happened.

2. Then you try to use iTunes and attempting to force update (reinstall iOS with data remain) but it gets Error 14. 

Force update?

Because normally when the iOS is corrupted, especially stuck Apple logo cases. We can put the iPhone into recovery mode and then reinstall the iOS by clicking update in the PC iTunes. 
Here is the link of the tutorial of this method - https://www.iphone-repair.my/iphone/iphone-stuck-apple-logo-solution-fix/

If you are getting Error 14, I'm sure you're one of the victims of this bug. 

Apple logo error 14 bugs?

Yes, I am very suspicious about an iOS update that Apple released at early of the year 2020.

Impacted those users who are almost run out of storage space. When they try to free some space by deleting some stuff, but there is something taking over the free space no matter how many things they deleted.

Eventually the iPhone freeze and unable to boot-up into the system anymore. It's Apple logo looping only.

Apple doesn't admit anything about it at first. But the Apple Centers are full of people complaining about this issue. None of them able to recover the data. They only ask permission to erase everything.

Eventually, my guess is correct that the problem is caused by an iOS bug. Because they indirectly admitted it was their fault in one of the update fixes in August of 2020.


I'm wondering how many peoples were f**k up by Apple this time. 

Solution?

When you go to Apple Center, they are sure saying that the only way to do it is to erase everything.

Yes, even for us... So far the only solution is to restore the iPhone clean, everything wipes out.
Unable to recover any data. 

But there is still hope to recover the data if you are not urgently to use the iPhone again.

My advice for error 14

I have been fixing iPhones since the first-gen of the iPhone. I remember that was a time the same problem happened in iOS 11. 

Those customers needed to recover the data, I told them to keep the iPhone and DON'T restore it no matter what. We just wait for the next "big" version and then we try the force update again. 

We have waited a few months. Every time when a new model of iPhone releases, the new iOS also release together. Then we reinstall the iOS (force update) again by using PC iTunes. 

Voila, it was able to boot-up and all the data remained! Customer tears came out.
So my guess was correct again by thinking the logic below.

If there is a big change in the iOS, the update process will need to delete the old iOS.
So the iOS might be in one of the partitions of the HDD.  
Let say if your PC has a 1TB Hard disk, Normally we will partition the HDD into two drives. C: and D:

The window is installed in C drive. If anything bad happened in Window, we can just format the C drive and then reinstall the window. So all the data in D drive is unaffected.


The new iOS will also need to repartition the space and clear out the old iOS including the corrupted system files. The user's data will remain in the whole process. 

That's why my advice is to keep the iPhone aside until the next "big" update comes out. Especially when a new model release together with iOS has a big change for old models. Then use the Force Update solution as my tutorial.






05 August 2020

iPhone XR LCD touch problem after opened

Recently we are receiving many iPhone XR LCD touch problems. 
We are even getting jobs from Authorized Apple Retail that is fixing this problem.

iPhone XR LCD touch problem? Read this first

If your screen is failed without anyone open it before, then this article is NOT related to you.

Because today's topic is the LCD is failed after someone opened the iPhone. 

This is helpful if you're the end-user and this problem is happening on you, especially the shop is arguing with you saying it's not their fault.

iPhone XR LCD only, okay? Don't think other models also the same problem. 

 Yes, the iPhone XR LCD touch is failed when repairing other things.

I believe most of the technician they don't even notice the actual cause. They must have tried another LCD screen on it and it works perfectly. Then they will tell the customer that their LCD is broken, need to replace.

The customer sure says it was okay before I pass to you, and then they argue.

No need to argue, it's really they broke it. You can show them how to fix it back in the video below.

How we found out and diagnosis

Not long ago, my 1st level team reported to me that they might have accidentally killed a customer's iPhone XR screen. But they can't see what's wrong and there is no sign of damage. 
The screen 's display is okay but unable to touch anything. 

Since we're the level 3 team that repair logic board with the microscope and tools, so we can help to see what's wrong with it.

The actual problem

The first procedure is always to check the flex condition. All seems okay and nothing is torn. 
Then continue to check the connector of the flex by using a multimeter.
I found out one of the pins is not responding. 

Can it be fixed? 

Yes, of course. But it's required micro-soldering. Watch the video below to see how I found the problem and then fix it. 




Can't really blame the technician

I strongly believe it's the Apple LCD manufacture's fault. They made the flex like that and it's very fragile. 
So far all the iPhone models don't have this kind of problem.

But don't worry, just find someone who is able to do micro-soldering to fix it. Don't buy another screen to solve this.

For this simple fix will not cost you much.  A cost of a meal can be done.