07 August 2020

iTunes Error 14 (Stuck Apple Logo)

Since May 2020, we are getting a lot of customers having their iPhones stuck into the Apple logo.
If you're the victim of this issue, check out the symptoms below whether this article is related to you or not.

Problem and symptoms:

1. It stuck at Apple Logo and boot-loop. But you were running out of storage before this problem happened.

2. Then you try to use iTunes and attempting to force update (reinstall iOS with data remain) but it gets Error 14.  (Window iTunes)

Force update?

Because normally when the iOS is corrupted, especially stuck Apple logo cases. We can put the iPhone into recovery mode and then reinstall the iOS by clicking update in the PC iTunes. 
Here is the link to the tutorial of this method - https://www.iphone-repair.my/iphone/iphone-stuck-apple-logo-solution-fix/

If you are getting Error 14, I'm sure you're one of the victims of this bug. 

Apple logo error 14 bugs?

Yes, I am very suspicious about an iOS update that Apple released in early the year 2020.

A bug happens on who is almost run out of storage space. When they try to free some space by deleting some stuff, but there is something is keep taking over the free space no matter how many things they deleted.

Eventually the iPhone reboot and unable to boot-up into the system anymore. It's Apple logo looping only.

Apple doesn't admit anything about it at first. But the Apple Centers are full of people complaining about this issue. None of them able to recover the data. They only ask you to erase everything.

Eventually, my guess is correct that the problem is caused by an iOS bug. Because they indirectly admitted it was their fault in one of the update fixes in August of 2020.


I'm wondering how many peoples were f**k up by Apple this time. 

Solution?

When you go to Apple Center, they are sure to tell you that the only way to do it is to erase everything.

Yes, even for us... So far the only solution is to restore the iPhone clean, everything wipes out.
Unable to recover any data. 

But there is still hope to recover the data if you are not urgently using the iPhone again.

My advice for error 14 (Memory full)

#1 - Wait for another version of iOS


I have been fixing iPhones since the first-gen of the iPhone. I remember that was a time the same problem happened in iOS 11. 

Those customers needed to recover the data, I told them to keep the iPhone and DON'T restore it no matter what. We just wait for the next "big" version and then we try the force update again. 

We have waited a few months. Every time when a new model of iPhone releases, the new iOS also release together. Then we reinstall the iOS (force update) again by using PC iTunes. 

Voila, it was able to boot-up and all the data remained! Customer tears came out.
So my guess was correct again by imagination below.

If there is a big change in the iOS, the update process will need to delete the old iOS.
So the iOS might be in one of the partitions of the HDD.  
Let say if your PC has a 1TB Hard disk, Normally we will partition the HDD into two drives. C: and D:

The window is installed in C drive. If anything bad happened in Window, we can just format the C drive and then reinstall the window. So all the data in D drive is unaffected.


The new iOS will also need to repartition the space and clear out the old iOS including the corrupted system files. The user's data will remain in the whole process. 

That's why my advice is to keep the iPhone aside until the next "big" update comes out. Especially when a new model release together and it comes with new iOS. Then it's time to use the Force Update solution as my tutorial.

#2 - Wait for a third-party solution


Don't worry. Every day this problem is happening in the world now. Countless victims. Apple ignores it.
There is evidence that many 3rd party programmers are looking into this. But this will take a lot of time to crack it.

Because the iOS security is high. We cannot simply access the root files directory to delete or clear some space. This is why we need to unlock the admin access by doing the jailbreak method.

If you're an old iPhone user like me, you will know jailbreak is not about unlocking. It's about allowing us to access or edit whatever system files on our phone.


But each generation of CPU has different encryption and weakness. If a 3rd-party releases the solution too soon and not support all models, Apple sure will patch it for security reasons and causing developers to lose the exploit.

China and some western guys are still doing this. I saw a guy in our community, he successful in developed such method but it's only working for very old devices.

I think it's best not to reveal his name and contact here. Because I know countless end-users like you will keep harassing him with tons of questions when and how. Because my own WhatsApp phone number is also getting everyday inquiry about this problem.

So do not disturb the programmers. I'm sure they can't wait too. 

Below is one of his posts on the progress detail and a video.


Below the video is to give you guys hopes


Third-parties are making solution for Error 14 from iPhone Service Malaysia on Vimeo.

#3 - DO NOT BUY third-party recovery software


Yes. DO NOT buy any program that seems promising without any video to prove it. Especially there is no specialist like me is talking about it.

The video should be full and unedited. Similar to the video above. 

There are too many scammers to rank their website on top to sell you the software that didn't work. 

My job is beyond your imagination. Most of my repair skills are cannot be found in Google or books. I know Google helped you a lot, but you cannot be a surgeon by trusting Google. 

Can you notify me when the solution is released?


I can't update you guys one by one. For sure I'll update as soon as the solution is released.
It will be an article and a Youtube video on my channel