FAQs



Question:


Why i find you guys some repair are expensive?

Answer:


Yes, we know. But you have to understand few points.
    • Original parts with 3 months warranty. (Ya, same line that every dealer said)
    • Refundable if same problem return or unable solve
    • Instant repair time with our trained technician without taking your device into another place.
    • We are in the shop that in the shopping mall. We pay rent with contract. So must open everyday to avoid penalty and won't run away. Not those meet up in McD to repair and no answer your call when you have complain.
    • Very professional. (Unlike the other that you saw on outside, most customer won't believe how many machine, tools and training we spent. Once you walk-in our shop, you will see a lot impressive repairing tools) Actually you are hiring pro to do the job.
    • We can repair what Apple Center couldn't.


      Question:

      Why you guys are not Apple Store or Apple Service Center? Why should i send to you?

      Answer:

      First i let you know that Apple don't do the repair. They are trained to read the script and tell you motherboard problem which can only take replacement of whole device. Won't bother help you repair one or two minor parts.

      By replacing whole device, so then they can earn more and are safely cover it 3 months warranty without worrying other issue appear or face some workmanship damaged in the progress of repairing.

      So THEY DON'T CARE if it's just small problem to fix. Won't accept for repair if your device little cracked or dent.

      What if your iPhone is damaged by water and unable to turn on to backup memory data?
      If you send to them, i'm sure they are unable to backup. They will tell you it's impossible.

      If you send to us, we can either choose to fully repair it, or just repair few chipset ic that is enough to turn it on for DATA RECOVERY or BACKUP.
      A lot of options we can provide for you because you are directly talking to a Advanced Technician instead of "script reader" in the their service center.

      Our repair procedure is "transparent". You can know what steps we going to do or tell you.

      If you send into Apple Center. They will just waste time by sending it to few places, until reached final HQ to open your iPhone. Then they try those "Plug and Play parts" such as LCD, battery. If it's still can't power on, then nothing they can do since they just know screwdrivers job. Repair logic board, ic chipsets are not possible for them.. Their only way to repair is request a "new" same model to replace it. But your Memory Data will be lost for forever. And the device that replaced for you isn't completely new actually.

      It's a refurbished. Mean those are damaged iPhone that already repaired (plug n play parts) and put into new housing. Shortly you might find some random problem on it because those iPhone were damaged seriously before refurbish and having circuit board issue that not occur yet.

      Apple uses water damaged boards in Apple Refurbished Device.

      Our workstation desk. We can do motherboard repairing. The very first in Malaysia. 



      Question:

      How do i know your parts are original? How you get it? I been told Apple doesn't outsource the parts.


      Answer:


      Original can be know by many ways. Quality can tell it. If battery we can use app or specialist tool to read it's condition and quality.

      Apple is smart. Every parts come from different manufacture. At the end, it assembled in China. Most factory are also in China.
      China people are smart, they do know how to smuggle out the part and leak into market. One of method is factory QA worker rejecting those parts which are nothing wrong on it. Swap those out before sending into dispose department.

      Second way is obtain Apple ACMT and ACIT repair certification. Then you can order plug and play parts from them.

      We are in a part of a very big community of iPhone Repair. that's why we can be resourceful.




      Question:


      How good are you? I been sent my iPhone few places and they told me it can't be repaired.


      Answer:


      Our shop is not alone. We got giant support from China iPhone Community. Multiple famous academy joined together as a support team. Their experience and knowledge are the best. Even Western countries go to their place to learn. China iPhone market is huge, population is the reason of why. They are always the first to encounter weird problem of iPhone and managed to solved before other countries do)

      There are even more problems that Apple couldn't solve (most problem are design flaw). We already created a method and tools to fix it before they notice.

      Now our community became international.

      In Malaysia they hired me as teacher to teach foreigner repair iPhone logic board.

      So i tell you it's the Resourceful and PRO make me special.





      G-LON - iPhone Repair Academy in GuangZhou
      2018
      G-LON 2018


      G-LON Founder
      Famous iPhone Repairer
      Also my principle in Malaysia iPhone Repair Academy
      G-LON 2017 
      G-LON 2017